Milwaukee City Wire

The Milwaukee VA Emergency Department has been recognized with the Press Ganey Human Experience Guardian of Excellence Award for the second consecutive year. This award places the department among the top 5% of healthcare providers in terms of patient experience performance over the past year.

Mary Degenhardt, program manager for the Milwaukee VA’s emergency department, expressed her congratulations to the staff. "I am thrilled to extend a big congratulations to the entire Milwaukee VA Emergency Department staff for earning honors, for the second year in a row, on their outstanding commitment to delivering amazing patient experience," she stated.

Degenhardt emphasized that this recognition reflects the dedication and passion of the emergency department's staff in providing exceptional care to veterans. "The Emergency Department has created an environment where patients feel valued, respected, and heard, which is no small feat, and the staff’s teamwork has consistently demonstrated excellence in patient experience," she added.

She further highlighted how compassionate care and effective communication by the staff not only enhance patient experience but also set a standard for quality services within the organization. "It is inspiring to see how each team member’s efforts contribute to a collective achievement to make a significant impact on Veterans’ lives," Degenhardt remarked.

For more information or media inquiries, contact Milwaukee VA Public Affairs through their website at https://www.va.gov/milwaukee-health-care/.